GENERAL

Parents and guardians may not stay in class or interact with children during class.

Siblings who are not enrolled in the courses may not join the class.

Parents agree not to post videos or photographs that include other children in the class without the permission of that parent/guardian.

Absence

Please note that The Pistachio academy does not accept responsibility for participant’s non-attendance of any of our classes due to illness, changes in personal circumstances or other commitments during the term. All participant’s non-attendance should be notified at least 24 hours prior to the commencement of class.

If scheduled classes are canceled due to instructor or government policy, we will provide make-up classes for students.

Make-up class policy

Only two make-up classes are permitted in the same term subject to the availability of courses and places. Make-up classes will not be carried over to the next term.

Trail Lessons

One free trial lesson is available for every student. The purpose of the trial lesson is to determine which course a student should attend.

Students must confirm their attendance at a free trial lesson.

Students who are unable to attend a free trial lesson may attend one other free trial lesson only when they give The Pistachio Academy at least 24 hours’ notice.

Public Holidays

The pistachio Academy is opened on Public Holidays.

Payment

All fees are inclusive of GST.

Course fees are payable prior to the commencement of courses. Course fees are non- refundable once a course has commenced.

Refund

The pistachio academy will refund course fees if courses are cancelled or are not available. Refunds will be made within 10 days of notification that a course has been cancelled or is unavailable.

Classes that are missed are the student’s responsibility and are non-refundable.

Photography and Video

At The Pistachio Academy we use photographs and videos of children, families, and staff to communicate. TPA takes privacy very seriously, and we will not under any circumstances sell photographs or videos to individuals or agencies. They will be used solely for the purposes of communication. The photographs and videos are used for marketing purpose only for parents’/guardians’’ consent.